Customer Engagement – Bitesize Learning

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Customer Engagement – Bitesize Learning

The focus of this introductory training is to explore the importance of effective customer engagement.

This short presentation on customer engagement can be used as a workshop for childcare and early education setting leaders and your management /governance to understand the key aspects of customer engagement.

You can use the presentation slides and links to support the development of customer engagement in your setting and to consider how you can review and evaluate systems and processes that you have in place, building in a structure of continual improvement to your business processes.

The aims of this training are:

• What is the purpose of consumer engagement?

• Who are your customers?

• How to get feedback from customers?

Please allow at least 40 mins to complete this eLearning course. The materials contain a mixture of information, clips and quizzes to support the learning. Please note this training is run through the SfYC Moodle pages and you will therefore require computer and speaker access. You will also need to provide an up-to-date email address to enable access to the e-learning.

Once you have purchased a place a Moodle log on will be e-mailed to you

Please read the HEYTC HCC Online Shop Bookings - Cancellation policy

NOTE FOR HAMPSHIRE SCHOOLS – please be aware that Hampshire schools must pay for training using IBC Internal Trading, so are unable to use this Shop.

Hampshire schools should submit this online booking request to book a place, remembering to include their cost centre, GL code and contact details for the person dealing with finance or IBC internal trading.

This will allow SfYC to take payment direct from your cost centre via Journal.

(Academies and independent schools are able to use payment cards)

Academies and Independent schools will be charged a 15% surcharge on top of the standard cost. All schools, settings and other organisations from outside of Hampshire will also be charged this 15% surcharge.

If a member of the SfYC team needs to travel outside of the county to deliver training, expenses/mileage may be charged from the Hampshire border. Price on application.